To succeed in a business environment characterized by ongoing change, we must never forget Who We Are. Through our beliefs that abide within our hearts, our actions will keep us strong and on the path of purpose and righteousness. These high standards drive behavior and enable achievement of our mission while creating a strong vision for the future.
We deeply believe in:
In the eyes of the customer, we are accountable for ensuring quality providers, equipment, supplies and services in every patient encounter. Superior performance and quality ensures future trust and confidence in our facilitation. We believe our kindness and accountability go hand in hand in exceeding expectations.
Our partners and patients come first. We believe that every interaction – internally and externally – is a customer interaction that demands professionalism and respect. We believe we can make the lives of our patients less stressful and more tolerable in a situation that may be difficult. We believe understanding the adjustors and communicating the medical roadmap ensures we deliver customer-focused products and services.
At CentraLink, innovation is essential to create solutions aimed at increasing profitability and controlling rising healthcare costs. We believe in listening to our partners to develop breakthrough ideas to create solutions that bring real value and deliver enhanced financial returns.
Prompt Continuous Improvement
We are energized by change and continuously think ahead. We believe that learning never stops. We adapt and improve while keeping a smile on our face and in our voice. We constantly examine how we can do it better and engage constructively with those associated with the company to gain additional knowledge and learn from past mistakes.